All artworks featured on our website are original, hand-drawn pieces created by Jenie S John. We also offer limited-edition prints of selected works, which are clearly labeled in the product description.

Each piece is created with high-quality materials, ensuring durability and vibrancy. The original artworks are made using archival-grade paper, professional inks, and fine art textures, designed to last for generations without fading.

We strive to display accurate colors, but screen settings may slightly vary. The actual artwork might appear slightly different in tone or texture due to lighting and display variations.

Yes! We accept custom commissions. If you have a specific design, color palette, or size in mind, feel free to contact us to discuss your unique piece.

Yes! We ship worldwide. Shipping fees and delivery times vary based on the destination. You can view the shipping cost at checkout.

All artworks are carefully packaged to ensure they arrive in perfect condition.

• Small artworks: Shipped in rigid, protective envelopes.
• Larger pieces: Rolled in sturdy tubes or flat-packed with protective materials.

Processing time is typically 3-5 business days.

• Domestic shipping: 5-7 business days.
• International shipping: 7-15 business days (varies by location).
  You’ll receive a tracking number once your order is shipped.

We take great care in packaging, but if your artwork arrives damaged, please contact us immediately with photos of the damage. We’ll either send a replacement or offer a refund.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also offer payments via PayPal, Apple Pay, and Google Pay for your convenience.

Yes! Our website uses SSL encryption and trusted payment gateways to ensure that your payment details remain secure and confidential.

We want you to be fully satisfied with your purchase. If you are not happy with your artwork, you can return it within 14 days of receiving it. The artwork must be in its original condition and packaging. Please note that custom or commissioned pieces are non-refundable.

To start a return, please contact us at [your email/contact info] with your order number and reason for the return. We will provide you with the return shipping instructions.

Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect. In such cases, we will provide a prepaid return label.

Once we receive the returned artwork and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. You will receive a confirmation email once the refund is processed.